Customer information is not sold, rented or lent to any other organisation. Your information is only used in conjunction with the processing of your orders which may involve divulging it to a bank as part of your credit card approval process.
It is our policy to dispatch all orders for next day working day delivery if placed by 3pm subject to the item being in stock. We do however request that customers allow up to seven days for delivery. If on receiving an order we are unable to deliver an item within seven days, we will contact you. Delivery is by either Royal Mail or Initial City Link. In most cases a signature is required upon delivery. Delivery charges on most single items is £4.99 but this can increase on a few specific items that are particularly heavy or expensive. These charges are automatically calculated by the shopping cart based on weight and destination. You are informed of the delivery charge before confirming your order.
All prices shown are inclusive of VAT, unless otherwise stated. If you wish to order something for delivery outside the UK where VAT is not chargeable such as the channel islands then please call.
Orders outside the EU may be subject to import duties charged by the receiving country for which we hold no responsibility, any local taxes or duties remain the responsibility of the customer.
We accept Visa, Mastercard, Delta, Switch and Solo. We also accept UK cheques and postal orders. We are unable to accept American Express. All goods purchased must be paid for at the time of ordering. In the event of a payment being dishonoured for any reason after dispatch of an order, We reserve the right to charge interest on the outstanding amount at 5% above the prevailing base rate of Bank Of England.
All products we sell come with manufacturers warranties, most are 2 years but some are 1. If your product is faulty when you first receive it please contact us for a replacement. If the unit develops a fault please contact the manufacturer for a repair or replacement in line with their instructions.
Under the terms of the Sale of goods act 1979, faulty or incorrect goods should be returned to us within a reasonable time after purchase. You can request an exchange of goods, or a full refund.
If after purchasing a product you change your mind, return it to us within fourteen days, complete and undamaged. We will provide a refund of the cost of the item. If you decide to return something after 14 days we reserve the right to charge a 10% restocking fee to cover our credit card, postage and administration fees. Please note that software and products containing software such as satellite navigation systems are non returnable if the software seal is broken.
We have taken great care to ensure that any picture or written information is correct. We do not make any warranties or representations as to its accuracy or reliability.
Acceptance of these terms and conditions does not affect your statutory rights as a consumer. By placing an order the customer agrees to be bound by these terms and conditions. All terms and conditions are subject to change without notice.
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